The present General Terms and Conditions of Contract - hereinafter referred to as GTC - govern the purchasing conditions of the various products offered on our website: www.fullcarx.comOwned by Químicas Vila Hervás S.L. (from now on) FullCarX), professional legal entity, with CIF – B98801327, located at Carretera de la Base 7 – MARINES 46163 Valencia – Spain.

Users who make purchases atfullcarx.comThey fully accept these General Terms and Conditions and will be bound by them, as if they were written at the time of contracting/purchase.

It will be an essential requirement to read and accept the General Terms and Conditions (GTC) prior to purchasing any product through. www.fullcarx.com

According to current legislation, products can be returned for any reason within 14 calendar days from the receipt of the merchandise by the customer. To do this, the conditions outlined in this document must be met.

FullCarX reserves the right to modify the Terms and Conditions at any time and without prior notice. The Terms and Conditions will always be accessible from the website, so that the user can consult or print them at any time.

The prices and sales conditions are for informational purposes only and may be modified in response to market fluctuations. However, placing an order by completing the purchase form implies acceptance of the offered price and the general sales conditions in effect at that specific moment. Once the order is formalized, the purchase will be considered fully completed, with all legal guarantees protecting the purchasing consumer, and from that moment on, the prices and conditions will have contractual status and cannot be modified without the express agreement of both parties. Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived, and the user will have access to it in their client area.

SHIPPING

• Orders paid in advance through any method (PayPal, deposit, or transfer) may incur some charges.
• We do not ship to the Canary Islands, Ceuta, and Melilla. We're sorry 🙁 We recommend that you look for your nearest distributor in that case.
• He will deliver within 24/48 hours from the factory departure.
• Orders placed on the same day before 12:00 PM may be processed and shipped on the same day. Otherwise, they will be shipped the following day. During times of high order volume, shipments may experience slight delays.

RETURNS

The buyer has a 14-day withdrawal period from their purchase to return their order. It is essential that the product is unused and in perfect condition, exactly in the same state it was sent. The refund will be processed once the product has been verified at our facilities.

If you have any questions, you can contact us at info@fullcarx.com

GUARANTEES

The warranty does not cover defects caused by incorrect use of the product and/or handling that is different from what is necessary to establish its nature, characteristics, or functioning. In those cases, the consumer will be responsible for the repair. Therefore, the following are excluded from the warranty:

• Defects and damages caused by external events, accidents, wear and tear, and by use not in accordance with the instructions.
• Modified products.

ORDER CANCELLATIONS

Those order cancellations that involve a refund to the customer and are made by bank transfer will have a maximum period of 30 days due to administrative procedures, although we try to ensure that the period does not exceed 7 days.

LEGAL BASES OF CONTESTS

All the information about the legal bases of the contests must appear in the announcement of the contest itself and here.

DISPUTE RESOLUTION

Applicable Jurisdiction:

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that will handle the matter, if applicable, will be those determined by the applicable legal regulations regarding competent jurisdiction, which, in the case of final consumers, refers to the place of fulfillment of the obligation or the domicile of the purchasing party. This is without prejudice to the Client's right to go to the Consumer Arbitration Board of their jurisdiction. In the case of a sale conducted by a company, both parties submit, with express waiver of any other jurisdiction, to the Courts and Tribunals of the province of Valencia (Spain).

.

PRIVACY POLICY

Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be processed fairly and lawfully, always in accordance with the principles and rights set out in Regulation (EU) 2016/679 of April 27, General Data Protection Regulation (GDPR), and other applicable regulations.

In compliance with the provisions of Article 13 of the GDPR, we inform you of the following:

RESPONSIBLE

Vila Hervás Chemicals S.L. (from now on) FullCarX), Base 7 Road - MARINES - 46163 - Valencia - Spain. Contact phone: (+34) 960 649 838

WHAT DO WE DO WITH YOUR DATA?

- Section "REGISTER" "NEW CUSTOMER" "MAKE PURCHASE" "FINALIZE ORDER" "PLACE ORDER"

The main purpose of this processing is the management of registered users on our website, to facilitate the management of order shipments and automate processes, as well as to send advertising related to the products and services marketed byFullCarX for the sending of advertising, discounts, and promotions of products and services from other entities.

FullCarX It ensures the confidentiality of the provided data and guarantees that, under no circumstances, will it be transferred for any other use without the prior and express consent of our users. We will only request the data necessary for the provision of the required service, and it will only be used for this purpose.

The main purpose of this processing is to maintain the contractual relationship with our clients, facilitate the processing of orders, conduct statistical studies, as well as send advertising related to the products and services marketed by Químicas Vila Hervás for the purpose of sending advertising, discounts, and promotions for products and services from other entities.

FullCarX You may use such data to inform about future promotions, offers, and other commercial actions in cases where you are already a customer or, if you are not, when you have provided us with your consent in the corresponding section.

USE OF THE CLIENT MANAGEMENT AREA

Each user can access their account and make any modifications they deem appropriate, including the possibility of completely deleting ALL their data from our databases with just one click.

Passwords are personal and non-transferable, and the user is solely responsible for the use of their passwords and for communicating them to third parties.

LEGAL BASIS OF THE TREATMENTS

For the registration, purchase, and management of warranties, we will base the data processing on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For the sending of commercial information, we will base the processing on your consent, although if you are already a customer, we may send you information about similar products, always providing you with an easy and free way to unsubscribe.

The consent provided here by the Holder for the communication of data to third parties is revocable at any time, without retroactive effects.

RECIPIENTS

Due to the purchase, your data may be communicated to the following recipients:

• Banking entities for payment of purchases by card.
• To the Office of Consumers and Users in case there is any complaint.
• To those transport companies that may be responsible for sending customer orders. These recipients may be located within Spanish territory or outside of it, depending on the product and/or service purchased.
• In the legally established assumptions, such as in the case of the Security Forces and Corps.
• To the public administrations to which we must provide information in order to comply with our legal obligations.

For the sending of newsletters or news bulletins, we may use the Mailchimp tool, which belongs to the American company The Rocket Science Group, LLC. Therefore, we would be facing an international transfer of your data solely to provide this service. You can find information about this company and its privacy policy here. Additionally, this company is part of the Privacy Shield framework, which allows for international data transfers between the European Union and the United States.

The use of Mailchimp is not a data transfer; rather, the data will only be used by this platform solely for sending newsletters and always with your consent.

FullCarX ensures the confidentiality of the data provided and guarantees that, under no circumstances, will it be transferred for any other use without the prior and express consent of our clients. We will only request the data necessary for the provision of the required service and it will only be used for this purpose.

RIGHTS OF THE INTERESTED PARTIES

The interested party has the following rights:

You may request information about the personal data stored that concerns you (access).

You may request that the inaccuracy of your personal data be corrected. (rectification).

You may request the deletion or limitation of the processing of your personal data (deletion and limitation).

You can also request that your personal data be made available to you in a structured, commonly used, and machine-readable format (data portability).

To do this, you must send a written request along with a copy of your ID or identification document to the address c/ Villanueva de la Reina 4 Torrent, 46901.

The interested party also has the right to file a complaint with the data protection authorities (Spanish Agency for Data Protection). However, for any issues related to the data, we invite you to contact us to resolve it.

DATA PROTECTION OFFICER

We have appointed a data protection officer (DPO) for any issues related to your personal data. You can contact him at the address info@quimicasvilahervas.com

DATA QUALITY

Users must ensure the truthfulness, accuracy, authenticity, and validity of the personal data that has been collected from them.

PROTECTION OF MINORS

We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors by doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.

SOCIAL NETWORKS

Through our website, you can access the social media platforms Facebook, Instagram, TikTok, YouTube, or WhatsApp, which are open to all users. These are websites where users can register and follow us for free. On these social media platforms, users will be able to learn about our activities, opinions, and access photos and videos. Users of these social media platforms should be aware that this space is independent of the website.www.fullcarx.com and it is open, meaning it is visible to all its users, and the privacy policies applicable to this content are those established by the aforementioned social networks. FullCarXHe is not the owner of the social media.

Update date: July 24, 2025.